Confederation of Roofing Contractors

The Confederation of Roofing Contractors was established to ensure you employ the best experts who you can trust to repair or replace. All work carried out by our experts are fully insured for 10 years, even if the company ceases trading. And with our contractors, you don’t have to even pay a deposit through our Home Improvement Loan scheme 

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Engage a surveyor from RICs to identify what is wrong with your roof or contact a member of the Confederation of Roofing Contractors 


Meet with the contractors and show them the inside and outside and the
problem it’s causing 


Ask what Health and Safety will be required for anything like scaffolding which could cause damage to passers- by/neighbours property


Ask the contractors if they are insured for anything that might go wrong with the job e.g. leaks from the works into the rest of the house 


Find out what their day/hourly rate is and if they will give you a fixed quote


Ask if they will secure the materials and if you pay cost or a mark-up – some might lower the labour rate but make their money up through materials


Find out how many working days they think the job will take. Will they be on site
every day?

Are they the person that will carry out the work? 


Ask whether the work requires adhering to any building regulations and whether local building inspectors will need to check the work. If they do, double check anything the contractor has to re-do is paid for by them


Secure three quotes in writing, always ask for quotes to list all charges for labour and materials


Make sure the quotes are understandable and query anything which is in
‘technical’ speak


Agree how to pay e.g. in stage payments. Members of The Confederation of Roofing Contractors have a Home Improvement Loan scheme which means you don’t even have to pay a deposit upfront


Check the company has up to date professional indemnity, employer and
public liability insurance 


If the company does require a deposit, find out what happens if the work doesn’t go ahead. Some will repay, some won’t so make sure you an agreement in writing before you hand over ANY cash


The contractor should make sure you have a contract, but if not you can get one on-line or just both sign the quote if it is comprehensive enough


Find out what guarantees you have. For example Members of The Confederation of Roofing Contractors will normally offer a fully insured 10 year guarantee through Home Improvement Protection. The insurance can pay out even if their company closes down


When the work is being carried out, ideally you need to be at the property to answer any queries or make any decisions needed. If you can’t be there all day, be there first thing and just before they leave


If you have any problems during the work, make sure you sit down and discuss them with the contractor/workmen – don’t let it build up into a bigger problem or wait until the job is finished to say you are unhappy


If you have a compliant, explain in writing, what you are unhappy about and advise what you would like them to do about it. If you are unsatisfied with the complaint handling, if you have a member of the Confederation of Roofing Contractors then they have an independent, third party complaints procedure you can use which is free: view the website for contact details or telephone 01206 306600


All our information is brought to you by Kate Faulkner, author of
Which? Property books and one of the UK's top property experts.
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